How MoonClerk Helped Relentless Runners Reach Over $1 Million In Revenue

Christine Nichols and Toni Kengor, cofounders of Relentless Runners, talk with us about how MoonClerk’s recurring payment system has helped them reach over $1 million in revenue all while giving them time back by reducing their workload

Can you tell us a little about Relentless Runners?

Relentless Runners is an online run coaching team where we offer high quality, well rounded, virtual coaching with 10 run coaches, plus a registered dietician, a clinical psychologist, and a strength and conditioning coach. Our mission is to hit each pillar of performance to provide our athletes with everything they need to chase down their goals in a smart, strategic, and fun way. 

What are your day-to-day responsibilities?

We are the co-founders of Relentless Runners and we both do the back end business tasks along with coaching athletes 1:1. Some of the day-to-day responsibilities include email marketing, answering inquiries emails, social media creation, posting, engagement, managing the other coaches, our team’s community involvement, recording and editing our podcast, organizing and planning team call presentations, managing the books and back end billing, and much more. 

How did you get started?

We met through Instagram and became friends virtually. We both shared a love for running and a passion for helping others in the sport they love. We talked together about going into business coaching other runners after realizing we didn’t want to do it alone. So we did! We launched Relentless Runners in 2016 and have grown it to 10+ coaches and a team of 200+ athletes. We both left their full-time jobs to run the business and coach and it continues to grow exponentially year over year. 

What do you use MoonClerk for?

We use MoonClerk for our athletes’ recurring monthly payments. As our team grew, we knew we wanted something automatic where we didn’t have to manually send out invoices and chase people down for payments. MoonClerk has been an amazing way to take invoicing off our plate and manage our billing automatically.

What problems did you have with your previous payment system?

We used Paypal and we didn’t like needing to send out invoices and chase people down for timely payments. It was just one more thing we needed to stay on top of and it took away from being able to invest time in other areas of the business.

What made you finally decide to use MoonClerk?

As the team continued to grow, we couldn’t keep on top of manual invoices so we went on the hunt for a system that could charge our athletes on a regular and automatic recurrence. We found MoonClerk and have been using it for years now!

What was your experience when getting started with MoonClerk?

It was incredibly easy to follow and set up payment forms with themes and our logo. It was years ago when we set it up but we remember it being very straight forward and feeling like a weight was lifted off our shoulders once we didn’t have to send out manual invoices.

What specific feature do you like most about MoonClerk?

We love that you can set the payment form to have a one-time set up fee charged on top of the recurring amount. We use this for an onboarding fee that charges our new athletes a one-time fee to get them set up on our team and then after that it automatically goes back to the set recurring amount.

We also really love that you can duplicate payment forms because we separate payments by coach so it helps us distinguish the difference. We also love that we can add our logo to the payment page so it’s personalized to us. Other features we love are the ability to have coupon codes applied for when we run different sales for coaching services. And lastly, we love that we get email notifications for payments made and payments missed so we can keep on top of any failed payments due to expired cards, etc.

How has MoonClerk improved your business?

We feel that MoonClerk has helped our business grow by giving our clients peace of mind with their security of their payment information. Not only has MoonClerk given us the time back from sending out manual invoices, it has also given our clients back their time from having to actually make the payments monthly and manually. Now they put their payment information in one time and that’s it. They don’t have to think about it anymore than we have to think about it.

Would you recommend MoonClerk to others?

Absolutely. If you have multiple clients you collect payments from regularly and no longer want to remember to send out invoices and then keep track of ones that have actually paid or not paid, MoonClerk is an amazing option.